How do I return?
- You can use our returns process above or you are welcome to send the coat back to us by your own chosen courier.
- Enter your order number and email address in the fields above and click start.
- Follow the instructions and select the items you want to return.
- You will get a confirmation email with the shipping guidelines once the return request is approved.
What items are returnable?
You can return your items within 14 days of receipt of your shipment.
- They must be in original/ sellable condition and only tried on inside.
- With the swing tag still on.
- In the original packaging.
- No dog hair.
Are there any charges for return?
- You are responsible for the charges of the return shipping.
- Returns are charged at £5.52, alternatively you can use your own courier.
- We will send out your replacement/exchange coat free of charge.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 5 working days.