No problem, please get in touch with your dogs measurements and we will have one made for you and posted out as soon as it’s ready.
Absolutely! We recommend you wash it at 30 or 40 degrees. The coats wash really well even on a short or cold cycle.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
We recommend that you hang your coat out to dry for a longer life and to avoid damage. Due to the nature of the polartec fabric they are very fast drying... ready for your next walk.
The coat is made from a technical fabric which offers an incredible resistance to water. It would take long exposure in a very heavy downpour to penetrate through the fabric.
On very cold days.... but we recommend you take the coat off in normal indoor temperatures to avoid overheating. The polartec fleece is both breathable and drying.
We certainly do. All of our coats are produced locally in Cheshire.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Yes! Both our boxes and tissue paper are recyclable.
Yes, we will happily accept returns or exchanges within 14 days of delivery providing the coat hasn’t been worn and is in a saleable condition.
We love to here from our customers and can be contacted via email, phone or post, please refer to our ‘contact us’ page.We also love to see your dogs in their stix coats and Instagram is a great way to show these pics off, please tag us on your snaps @stixdogcoats